Sew Steady Instructions - FAQ's
We want you to be successful using Sew Steady Products. Below you will find links to instructional material for all our products as well as a link to our YouTube Channel where we maintain and continue to add new videos to help our customers.
Click here - For Product Instructions
Sew Steady FAQ's
Q: How soon will I receive my products?
A: Our "Sew Steady Table" and cabinet inserts are custom made to order. Our standard lead time is about three weeks. Call to confirm or inquire about expedited shipping.
Q: When will I see the charge on my Credit Card?
A: The credit card is charged the day your product ships. Transit time is 3 - 5 business days.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. Final shipping costs will be displayed on the Invoice.
Q: Do you offer Drop Shipping?
A: Yes, we can always ship directly to your customer on your behalf. Tables and Inserts have a $5.00 drop ship fee to cover processing and handling, and the fee is waived on Accessory only orders. The fee is per address, not per number of products. Standard residential shipping rates will still apply in addition to the drop ship fee.
Q: How should I fit my new sewing table to my machine?
A: Adjust the height of the table legs so that the top of the table is level with the top of the free arm.
SEW STEADY TABLE DESIGN STANDARDS: All of our tables are designed based on having the accessory tray removed from the machine. We position the machine to have the front of the skinny free arm around 5"-7" from the front edge of the table. The table encompasses the entire free arm/flatbed sewing surface (does not wrap to the far-right of the machine). If your machine free arm slopes downward and has contours we may choose to design the table to hover over the slope to ensure a perfectly level, smooth sewing surface. If you have a top loading bobbin and a sloped machine this may affect your use. Please contact us in advance for other options. If you are purchasing a Deluxe Table then the holes do not need to be in line with the needle to make circles.
Q: How should I fit my new serger table to my machine?
A: All sergers are curved downward on 3 sides where fabric flows. Our Table design will focus around the flat area of the machine. This will still provide an extended, smooth sewing surface.
Q: What should I clean my table with?
A: We recommend using our Sew Steady Polish, Turtle Wax Paste, or Goo Gone Gel ONLY. We have not tested other products. Use a soft micro fiber towel or soft cloth that does not have any fabric softener or anything that will leave residue and buff until the table is smooth. This works real well and will get the table nice and polished allowing the fabric to slide easily.
Q: How come my table does not fit my machine?
A: Our tables / inserts are designed to give you a flat sewing surface.
When first putting our table on your machine, you start with the front left of the free arm. The table should be perfectly level with your free arm where your fabric is going to go from our table onto your free arm right where your needle is at. If this is not level, even a 1/16 inch off, it will not fit your machine correctly.
Secondly, your machine may not be level. If you look closely you may see the machine is higher in the back than in the front. Our table can only be level in one place, so if the machine is not level, our table will fit differently on one side than the other. Our table is designed to fit over and around your machine in the back, once adjusted level in the front.
Unfortunately, when the machine is not level, we make the design that works the best and still allow the fabric to move freely and evenly from the front to the back without sewing uphill or falling off the back and pulling on your needle.
Q: What is the best way to place my legs on my table?
A: When installing legs place a soft cotton towel on a firm surface. Lay table upside down upon it. Push the legs all of the way on.
Q: Can I remove the Legs from my table?
A: Yes. To remove the legs, just wiggle (do not twist) them back and forth gently and pull them up and off. You must support the acrylic. Never use a screw driver to remove the legs.
SEW STEADY INSERT DESIGN STANDARDS: All of our inserts are designed based on having any accessory tray removed from the machine. The standard is to have enough space on the right side of the cabinet opening to allow space for machine cords, to use on/off switch, and accommodate for the hand wheel to be pushed down into the cabinet. The insert is designed to be perfectly level with the free arm of the machine. If you have a top loading bobbin this may affect your use. Please contact us in advance for other options. If the machine fills the majority of the opening of your cabinet then we may have options outside of a standard full insert to help fill in those smaller gaps. If you plan to use a knee lift feature while your machine is in the cabinet, contact us for custom placement.
One Year Limited Warranty
Dream World Northwest warrants our Tables and Inserts, to the original purchaser, for one year from purchase date to be free of defects in material and workmanship. This does not include cracks, scratches or dents due to dropping, bumping, banging, stepping on, or normal use. If harsh non-approved cleaning agents are used on acrylic warranty is void. Removing or over tightening screws and nuts from Table top voids warranty. Defective product may be sent (freight prepaid) to service department, Dream World Northwest, P.O. Box 10585, Eugene, OR 97440 for evaluation of free repair or replacement at our option. Your remedy does not include: cost of inconvenience, damage due to product failure, transportation damages, misuse, abuse, accident or the like, or commercial use. In no event shall Dream World Northwest be liable for incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Only unused standard products ordered directly from Dream World Northwest within the last 90 days of receipt will be accepted. Must have original dated receipt. All shipping charges to be covered by the customer. No custom orders will be accepted. Please call in advance for a return authorization. A 15% restocking fee will be assessed upon receipt of product. All products must arrive in good condition without scratches or cracks, and must include the original packaging including all hardware and parts. Damaged items must be reported and have picture proof submitted within 15 business days of delivery date for no charge replacements. If we have shipped you an item in error please call our (800) number for further instructions.