Learn about our COVID 19 Response and more on our Blog

Returns & Replacements

Return Policy

Only unused standard products ordered directly from Dream World Northwest within the last 90 days of receipt will be accepted. Must have original dated receipt. All shipping charges to be covered by the customer. No custom orders will be accepted. Please call in advance for a return authorization. A 15% restocking fee will be assessed upon receipt of product. All products must arrive in good condition without scratches or cracks, and must include the original packaging including all hardware and parts. Damaged items must be reported and have picture proof submitted within 15 business days of delivery date for no charge replacements. If we have shipped you an item in error please call 1-800-837-3261 or email at info@sewsteady.com

One Year Limited Warranty

Dream World Northwest warrants our Tables and Inserts, to the original purchaser, for one year from purchase date to be free of defects in material and workmanship. This does not include cracks, scratches or dents due to dropping, bumping, banging, stepping on, or normal use. If harsh non-approved cleaning agents are used on acrylic warranty is void. Removing or over tightening screws and nuts from Table top voids warranty. Defective product may be sent (freight prepaid) to service department, Dream World Northwest, P.O. Box 10585, Eugene, OR 97440 for evaluation of free repair or replacement at our option. Your remedy does not include: cost of inconvenience, damage due to product failure, transportation damages, misuse, abuse, accident or the like, or commercial use. In no event shall Dream World Northwest be liable for incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.